Support Plans
The prices reflected do not include infrastructure costs. Infrastructure pricing is available through the respective cloud providers.
Startup
€ 650.00
Ferris Executor (FX)
Ferris Event Driven Kubernetes (K8X)
Ferris Technology Platform
Cloud or on premise infrastructure not included - see Cloud Services EUR / month 1)
Standard
€ 950.00
Ferris Executor (FX)
Ferris Event Driven Kubernetes (K8X)
Ferris Technology Platform
Cloud or on premise infrastructure not included - see Cloud Services EUR / month 1)
Scale
€ 1'250.00
Ferris Executor (FX)
Ferris Streaming Automation (SX)
Ferris Event Driven Kubernetes (K8X)
Ferris Technology Platform
Cloud or on premise infrastructure not included - see Cloud Services EUR / month 1)
Enterprise
call us
Ferris Executor (FX)
Ferris Streaming Automation (SX)
Ferris Event Driven Kubernetes (K8X)
Ferris Technology Platform
Cloud or on premise infrastructure not included - see Cloud Services EUR / month 1)
Bundles and Services
Startup
Standard
Scale
Enterprise
Support Types
Coverage of services, resources and channels
startup
on-demand system
platform proactive
preventive upgrades
standard
on-demand system
platform proactive
preventive upgrades
scale
Same as Standard
+
enterprise
Same as Standard
+
Support Availability
Coverage of services, resources and channels
startup
CET business hours
Remote Chat
standard
CET business hours
Remote Chat
scale
Chat
Phone
enterprise
Around the globe
Remote or on-premise
Dedicated resources
Additional Resources
Enabling Resources
startup
online documentation
how-to videos
standard
online documentation
how-to videos
scale
DevOps Support
15h/quarter
Live Training
6h/quarter
enterprise
DevOps Support
Starting at 0.5 FTE
Live Training
on demand
Service Levels
Response, Resolution, Close
startup
4/24/best effort
standard
4/24/best effort
scale
2/16/48
enterprise
2/16/48
Ferris K8X
Technology and service integrations
startup
—
standard
—
scale
Integrations with enterprise tech (in-house)
3 integrations
Integrations with non-enterprise services (cloud)
3 integrations
enterprise
Integrations with enterprise tech (in-house)
as needed / integrations
Integrations with non-enterprise services (cloud)
as needed / integrations
Service Duration
Support duration and Opt out
startup
Support duration: 1 year
Opt out: 6 months
standard
Support duration: 1-3 years
Opt out: 6 months
scale
Support duration: 1-3 years
Opt out: 6 months
enterprise
Support duration: 1-3 years
Opt out: 6 months
Nodes & Environments
Minimum supported infrastructure
Available (min) environments
startup
min. 4 nodes/servers (per env)
DEV/TST or PROD
standard
min. 4 nodes/servers (per env) 7)
DEV, UAT, PROD
scale
min. 4 nodes/servers (per env) 7)
DEV, UAT, PROD
enterprise
min. 4 nodes/servers (per env) 7)
DEV, UAT, PROD
Cost
EUR / nodes / month 2) - starting at
startup
650
standard
950
scale
1'250
enterprise
call us
Process Engineering
Dedicated remote or on-premise support and coaching for FX, SX, K8X and platform based engineering
startup
not available
standard
FX Expert Engineering Coaching
Mentoring
scale
FX Expert Engineering Coaching
Mentoring
enterprise
FX Expert Engineering Coaching
Mentoring
EUR / month
startup
standard
15d/quarter
22'000
scale
25d/quarter
37'500
enterprise
call us
Dev Ops
Dedicated remote or on-premise operations support
startup
standard
Expert FX, SX, K8X Operations
...
scale
FX Expert Engineering Coaching
Mentoring
enterprise
FX Expert Engineering Coaching
Mentoring
EUR / month
startup
standard
15d/quarter
22'000
scale
25d/quarter
37'500
enterprise
call us
Cloud & Infrastructure Setup
Ferris Platform enablement
startup
Ferris Platform enablement
Nodes setup
Storage setup
Network setup
Cloud costs are passed on 1:1
standard
Ferris Platform enablement
Nodes setup
Storage setup
Network setup
Cloud costs are passed on 1:1
scale
Ferris Platform enablement
Nodes setup
Storage setup
Network setup
Cloud costs are passed on 1:1
enterprise
Ferris Platform enablement
Nodes setup
Storage setup
Network setup
Cloud costs are passed on 1:1